Cancellation Policy

At Kidzzio, we aim to provide a smooth and transparent shopping experience. This Cancellation Policy outlines how you can cancel your orders and the conditions applicable.

1. Order Cancellation by Customer

1. You can cancel your order before it is shipped.
2. Once the order is shipped, cancellation is no longer possible. However, you may refer to our Return & Refund Policy for further assistance.
3. To request a cancellation, please contact us as soon as possible with your order details.

2. Timeframe for Cancellation

1. Orders can typically be cancelled within 12–24 hours of placing the order, depending on processing status.
2. After this window, the order may already be processed or shipped and may not be eligible for cancellation.

3. Cancellation After Shipment

1. Orders that have already been shipped cannot be cancelled.
2. In such cases, you may:
3. Refuse delivery at the time of arrival
4. Initiate a return after delivery as per our Return Policy

4. Refund for Cancelled Orders

1. If your order is successfully cancelled, a full refund will be initiated.
2. Refunds will be processed to the original payment method within 5–7 business days.

5. Cancellation by Kidzzio

Kidzzio reserves the right to cancel orders under certain circumstances, including but not limited to:

1. Product unavailability
2. Pricing or listing errors
3. Payment issues or failed transactions
4. Suspected fraudulent activity

In such cases, customers will be notified and a full refund will be processed.

6. Important Notes

1. Orders placed during sales or promotional events may be processed faster and may not be eligible for cancellation after a short time.
2. Please ensure your order details are correct before placing the order.

7. Contact Us

For cancellation requests or assistance, please contact:

1. Email: support@kidzzio.in
2. Response Time: Within 24–48 hours

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