Refund Policy

At Kidzzio, we are committed to providing a transparent and hassle-free refund process. This Refund Policy outlines how refunds are processed for cancelled or returned orders.

1. Refund Eligibility

Refunds are applicable in the following cases:

  1. Order cancelled before shipment
  2. Product returned as per our Return Policy
  3. Damaged, defective, or incorrect item received

All refunds are subject to verification and approval by Kidzzio.

2. Refund Process

  1. Once your cancellation or return request is approved, the refund will be initiated.
  2. For returned products, refunds are processed only after the item is received and passes quality inspection.

3. Refund Timeline

  1. Refunds are typically processed within 5ā€“7 business days after approval.
  2. The time taken for the refund to reflect in your account may vary depending on your payment provider.

4. Refund Method

  1. Refunds will be credited to the original payment method used during purchase.
  2. In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit, based on the information provided.

5. Partial Refunds

Partial refunds may be issued in certain situations, including:

  1. Returned items not in original condition
  2. Missing parts or accessories
  3. Items returned after the allowed return window (if accepted)

6. Non-Refundable Cases

Refunds will not be provided in the following cases:

  1. Products that are used, damaged, or altered by the customer
  2. Items marked as non-returnable
  3. Requests made beyond the return eligibility period

7. Failed or Delayed Refunds

  1. If you have not received your refund within the expected time, please:
  2. Check your bank or payment account
  3. Contact your payment provider
  4. If the issue persists, please reach out to our support team for assistance.

8. Cancellation Refunds

  1. Orders cancelled before shipment are eligible for a full refund.
  2. Refunds for such orders will be processed as per the standard timeline.

9. Contact Us

For any refund-related queries, please contact:

  1. Email: support@kidzzio.in
  2. Response Time: Within 24ā€“48 hours

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